COVID Pause members: For the M, L and XL membership we require one full month’s notice before cancellation. In order to cancel your membership you will need to end your corona pause, meaning you will reactivate your membership in the current membership month. We therefore recommend ending your corona pause on the last day of your billing cycle. Once you have removed your covid pause you will see the cancellation button as described below.
You can cancel your membership yourself by following this link: urbansportsclub.com/profile, scroll down to the bottom of the page and click on "Request cancellation" under "Cancellation".
We have a mandatory one-month membership cancellation period, meaning you have to give us a full month’s notice before your cancellation comes into effect, which is always at the start of a new membership month. Your membership will be cancelled at the end of your next membership month.
For S memberships, there is a three-month cancellation period, meaning after you request to cancel your membership ends after three additional months.
Please note that the last day of your M, L or XL membership will be at the end of the next membership at the earliest.