If you have reserved a spot for an activity, and you cannot go or no longer want to attend, be sure to cancel the booking. You can do so on the app or on our webpage.
If the booking was made on another platform, the cancellation of the booking must be processed from there.
If the cancellation notice period is not respected, the status of your booking will switch to "late"; if you do not cancel the booking at all, your booking will result in a "no show".
The due fee for late cancellation is 5 Euros, and the fee for a no-show is 13 Euros. The amount will be deducted from your payment method seven days after the booked activity has taken place.
Since a no-show or late cancellation means that someone else cannot attend the course, and we make a payment to the partner location to avoid losses on the partner side, these fees are due to avoid booked places in the class remaining empty.
If you wish to appeal a no-show or cancellation fee, please open a ticket through our help center and be sure to include proof that you attended the course in question or that the no-show or late cancellation was unavoidable due to certain circumstances (no one on-site at the location; course canceled by partner location, etc.).