We want you to be informed about an upcoming change in your membership terms. Changes can bring questions, and we're here to provide the answers. We've gathered common questions and detailed answers to give our member community complete information.
What is your question/comment referring to?
1 daily check in cap
Upgrade to an "Extra membership"
Plus check ins
Partner visit limits
Differences other countries
1 daily check in cap:
"I just joined Urban Sports Club and I noticed the new check-in cap. What's the reason for implementing this?"
Response: We are implementing the new check-in cap to align our offers for corporate members and individual members in Germany, which are currently different. From 22.08, new members are registering for memberships with the cap of 1 check in per day and a new price.
For existing members, the cap of 1 check-in per day, will be applied to all standard memberships only in Germany starting from September 28, 2023, and depending on their billing cycle.
"How do I find out the exact date when the new 1 check in per day cap will be applied to my membership?"
Response: The transition to the new cap of one check in per day will start from 28.09 and in accordance with your next billing cycle after this date. For example, if your membership month renews on the 5th of the month, the new cap will be effective on your billing cycle from October 5th to November 4th.
However, if your billing day is the 28th, 29th, 30th, or 31st of the month, the new cap will be applied in September. Example: If your billing day is the 29th of the month, the new cap will be applied to your billing cycle from September 29th to October 28th.
"I see that the prices for M and XL memberships are increasing. Can you explain the reason behind this?"
Response: The price increase for M and XL memberships is part of our efforts to enhance the Urban Sports Club experience. These changes are crucial to maintain uniformity and avert any potential rise in prices for our current members. Please note that the price is only for new members, reactivations, and if you upgrade/downgrade to an M or XL membership from 22.08. The price for the S membership will remains unchanged.
On 9/11 the L membership will have a new price for new members for 109€.
"I'm an existing member. Will the price increase affect me?"
Response: No, the new price is only relevant for members who registered with Urban Sports Club on or after 22.08. If you are our member before this date, the new price won't affect you. The price would only increase if you decide to upgrade/downgrade to an M, L or XL membership from 22.08 or if you cancel and then reactivate your membership after this date.
"Does the tariff increase apply during a pause and reactivation as well?"
Response: The price will not increase at the end of your pause. If you cancel and reactivate your membership in this case, the new price will be applied, so we suggest you pause your membership if you are not going to use it for some time. You can pause your membership from 1 to 6 full calendar months.
Upgrade to an "Extra membership":
"What is an "Extra membership" and how I can request it?"
Response: When requesting the special upgrade for an "Extra M, L, and XL membership" in Germany (only), you are entitled to do 2 check-ins per day. This new upgrade function will be available from mid-September, and you will be able to request it through your profile login on our website, the same way you would request a normal upgrade/downgrade from one tariff to another: How can I up- or downgrade my membership?
Please take into consideration: If you opt for an instant Upgrade to an "Extra membership" before the implementation of the 1 check-in per day cap on your membership, your limit would shift immediately from unlimited check-ins to a limit of 2 check-ins per day. If you'd like to retain your unlimited check-ins until the new cap is implemented in your membership, we recommend requesting the special upgrade to start from your next available membership month instead.
"How much will it cost to upgrade to two check ins per day?"
Response: The upgrade prices to an "Extra membership" will vary depending on your current membership plan:
M: Price of the upgrade: €29 - Total price: €98
L: Price of the upgrade: €49 - Total price: €148
XL: Price of the upgrade: €79 - Total price: €238
Please note: Upgrades to an "Extra membership" will be available starting mid-September.
"What is the difference between an upgrade to an "Extra membership" and a normal Upgrade?"
Response: A normal Upgrade is when you request a change of membership, e.g., an upgrade from M to L standard membership or a downgrade from L to M, but you will keep one check in per day, unlike the upgrade to an "Extra membership" with which you will be able to do 2 check ins per day.
The upgrades to an "Extra membership" will be only available for M, L, and XL memberships.
"I read about the annual contracts on their website, which offer a considerably lower monthly rate. Can I switch my contract to an annual one?"
Response: Opting for an annual M contract could save you up to €120 per year. Just remember, to switch, you'll need to cancel your current membership and sign up for an annual one. Keep in mind, that the new check in per day cap applies to annual new members too. You can find more about our annual memberships and their specifics here: Annual Membership.
"I've read about the increase in the online live classes offer. How does this relate to the check-in cap?"
Response: New members joining from 22.08 will get the 1 check-in cap and access to 30 online live classes applied. For existing members, the 30 online live classes will be accessible as well from 22.08, but the 1 check-in cap will be implemented until 28.09.
Please note: Participating in an online live class means using your daily check-in, so it is not possible to check in for an on-site class and check in for an online live class. If you run out of check-ins for the day but still want to work out, our Video On Demand offer is here for you! Even after your check-in, you can still enjoy a great workout with VOD.
Plus check ins:
"How the Plus check ins are affected by the 1 check in per day?"
Response: The Plus check-in limit for the L and XL memberships will stay unchanged: L = 4 Plus check-ins and XL = 8 Plus check-ins. Please note that Plus check ins count towards the one check in per day cap as any other check in, meaning that you can check in once a day regardless of whether it is a Plus check in or not.
Here's a real-life example: You could use the 4 Plus check-ins across four separate days, for instance, you could have a massage on Monday, EMS sessions on Wednesday and Thursday, and a Plus cycling class on Friday.
Partner visit limits:
"What about the visit limit at the venues? How these changes affect the limits at each venue?"
Response: The new changes have no effect on the limit of visit limit per month with our partner venues. This means that you'll still enjoy the same number of visits to your favorite places. We get that having unlimited check-ins allowed you to visit multiple venues in a single day, but the good news is that you can still spread out those visits across different days and experience the same great spots.
Differences other countries:
"I'm having trouble understanding the differences between memberships in different countries. Can you help?"
Response: In Spain, France, Belgium, and Portugal, our M, L, and XL memberships have a check-in limit per membership month and the same Plus check ins, massages, and EMS limits in the case of the L and XL memberships in Germany.
Unlike in Germany, where memberships are limited to one check-in per day, allowing up to 30 or 31 check-ins depending on the month, memberships in other markets offer the flexibility to have multiple check-ins per day within the overall limit for the membership month.