Troy is our official debt collection partner. If you have an outstanding payment with Urban Sports Club and it is not settled in time, your case may be handed over to Troy. From that point on, they will handle the collection process and may add additional charges for their service.
I already paid – what should I do?
If you’ve already completed the payment:
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Please allow 2–3 business days for the payment to be processed.
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If the fee is still showing as pending after that time, contact us via our contact form and include the following:
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Proof of payment (e.g., confirmation of your bank transfer).
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The email address is linked to your membership.
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Important: Based on your country of registration
👉 This only applies to members registered in Germany.
If your membership is based in another country, you will receive an invoice by email with all payment details, including the amount due, the deadline, and instructions.