What we are doing to adapt our offer during the COVID-19 outbreak
Right now, staying at home is important to keep yourself and others safe. However, it can also feel isolating, so it’s important to stay active and find creative ways to do the things you love most. That’s why we have already created over 500 online classes, with more to come in the coming days. Find all our available courses here. This way, you can train at home with your favorite instructors and check in to courses across Europe.
How you can support your favorite Urban Sports Club venues
As an Urban Sports Club member, you have been motivated and inspired by the diverse partner venues in our community. Because our partners are heavily impacted by these new restrictions, we want to do our utmost to support them during this difficult time.
You can make a truly meaningful contribution by keeping your membership active. This way, you will not only support us but also the venues and teachers you care about. With your support, we can help our partners keep their businesses alive.
How your membership fee will be used
Partners will be compensated as normal for each online class you attend. However, we are aware that some of the most-loved sports and fitness classes we offer like bouldering and swimming simply can’t be adapted to an online format. Nevertheless, these partners still need our support.
Therefore, your membership fees will continue to be distributed to partners based on check-in data we have gathered from the last six months. Eighty percent of your membership fee will go towards supporting Urban Sports Club partner venues. The remainder will go toward our staff who are working tirelessly with our partners to set up a new online workout platform and produce content to keep you motivated and inspired.
You can now unpause your Instant Pause (COVID-19)
By reactivating your membership, you can check in to our partners’ online classes with ease. There are already many partners offering classes via livestream. And we promise: this offer is growing fast! You will not only be supporting us but also the venues and teachers you care about.
Here is how to unpause Instant Pause (COVID-19):
Go to your profile and click “Unpause membership now” to confirm and unpause your account immediately.
If you don’t choose to reactivate your membership, you’ll stay on Instant Pause (COVID-19) until further notice. Furthermore, we would like to inform you that starting from the activation of Instant Pause (COVID-19), you will be compensated for the time for which you had previously been billed but weren’t able to use your membership. Your account will be credited at a later date. We will be in touch about this via email and thank you for your patience and understanding.
Please note - Once you unpause from ’Instant Pause (COVID-19)’, you will not be able to use ‘Instant Pause (COVID-19)’ again. Instead, you can use our pause functionality which pauses your membership based on your membership month.
If your membership is still active and you would prefer to go into Instant Pause (COVID-19) until the situation improves, all you need to do is log in to urbansportsclub.com, click on the tab “Your Account”, scroll down to “Membership” and click on “Pause Membership Now (COVID-19)”.
With your support, we can help our partners keep their businesses alive.
Let’s stick together through this challenging time!
Stay healthy & strong.
Your Urban Sports Club team