We want to ensure that you can continue doing the sports and activities you love and by reactivating your membership, you can check in to our partners’ live classes with ease. There are already many partners offering classes via live stream and the list is growing daily.
You will not only be supporting us but also the venues and teachers you care about.
It is important to Urban Sports Club that we compensate you for the time your membership was on pause. We calculate how much compensation you get on a pro-rata basis, both for the remaining days in the billing cycle in which you set up the pause, which is deducted from the cost of the remaining days in your current billing cycle when you unpause.
The Calculation logic
You can see exactly how much compensation you are due to get for unpausing by logging into your profile on the website, where you can see a full break down of your compensation as described above.
To access this please log in to your profile on urbansportslub.com and click on "unpause membership now (COVID-19)" and then on "details". Under "Balance amount for current month" you can see how much you will be charged for unpausing, if you see a value with a minus in front you will pay nothing for unpausing and will get the value behind the minus sign deducted from the following membership fee.
Different stages of the billing cycle
Depending on where you are in your current billing cycle and when you paused there are a couple of different scenarios, so we've listed those below to help you understand:
Removing a pause that was set up in the current billing cycle
If you set and lift the Instant Pause (COVID-19) within the same membership month then you have already paid at the start of the month so you won't trigger a payment when you unpause. You will get your compensation deducted from your next membership fee, you can see what date that is in the pop up when you end your pause.
You unpaused your membership before 15.04
You've already unpaused and are now active, your compensation will be added to your customer wallet automatically and you will see a reduced charge for your next subscription fee.
Stay healthy and strong.