Information about partners re-opening again after Covid-19 lockdown
With much enthusiasm, we’re following the current developments with regard to reopenings of our partner venues.
Please rest assured that our highest priority is and will be your safety and health. In the same swift way, we reacted to the closing of our partner venues in March, by setting up the Instant Pause (COVID-19) and live classes, we’re now navigating this new phase. As you might know, reopenings are different from region to region, even sometimes on city level.
Almost all types of sports - outdoors and indoors - are now subject to hygiene regulations and restrictions for the foreseeable future.
As we have a responsibility to our members and partners, we will not simply be able to reactivate every partner venue on our platform. We are currently reaching out to all of our partners to inform them of the necessary process to reopen their venues and welcome back our members.
How do I know where I can check in on-site again?
Please check our website or app whether the partner you would like to visit is available. Please note that only active partners offer courses or free trainings on our platform. If the partner venue is not displayed or does not offer any courses or free trainings, this means they have not yet completed the process to reopen on our platform. Don’t worry though, it may just be a matter of days as things develop very fast! Hence if you don’t see your favorite partner on our platform just yet, though the partner has reopened - please reach out to the partner first, as the check-in or booking will not work.
What are the safety requirements for the partner venues?
Please always check the partner profiles for any specific safety requirements before visiting the venue. If you’re unsure, reach out to the partner directly. Urban Sports Club does not recommend any other precautions than the ones provided by the national or local authorities.
What happens with live classes in the future?
Live classes that are available on our website and app will be conducted as usual. You can now enjoy a mix of online and on-site sports, depending on your taste and habits. Our partners decide whether they would like to continue to offer live classes.
What happens if you lift your Instant Pause (COVID-19), but venues have to close again?
Before you unpause, make sure your desired partner venues are open and available on our platform. When we created the Instant Pause (COVID-19), we declared that this functionality is available to each member only once. You can still make use of our normal pause function.