To check in at a partner venue, follow these steps:
- Before your class starts, open the Urban Sports Club app and access the QR code scanner.
-
Scan the partner’s QR code, which you’ll find at the venue’s reception.
- If you can’t see it, ask the venue staff for assistance.
- Make sure to scan an Urban Sports Club QR code, as some venues may use similar systems for other platforms.
-
Select your activity in the app:
- If you have a booking, choose the class or activity you reserved.
- If the partner does not require a booking, select the "Free training" option when completing your check-in in the app.
- If you made an instant booking, the only option available will be the class you booked.
-
Show the green confirmation screen to the venue staff.
Important
✅ Profile picture: Make sure you have a valid profile picture on your account. Without it, partner venues may ask for a second form of identification.
✅ Check-in requirement: The only way to check in at a partner venue is by scanning the QR code and completing the check-in process in the app.
⚠️ Penalty: If you don’t complete the check-in by selecting your booked class, you may incur a €13 penalty, even if you scanned the QR code.
📌 For more details on no-shows and late cancellations, check this article in our Help Center: Understanding Late Cancellations, No-Shows, and Fees.