The cashback system is available at select partner venues in Germany, France, and Belgium.
Currently, two types of partner venues offer cashback, allowing you to pay for your entry and get the amount back later. This option is typically available at partner venues like swimming pools or tennis courts.
For the first group, the amount you pay will be automatically deducted from your next membership fee after scanning the partner’s QR code and completing the check-in with the Urban Sports Club app.
To confirm that this applies to the partner you want to visit, check their profile in the "Important Information" section.
Important: If you can’t scan the QR code and pay directly for your entry, please open a ticket through our contact form. Attach your payment receipt, so one of our agents can register a manual check-in and apply the refund.
For the second group, you’ll need to send your payment receipt to the e-mail listed in the partner’s profile so we can add the amount as a credit to your account, which will then be deducted from your next subscription fee.
Important: Send us your receipt as soon as possible, preferably on the same day of your visit, to ensure that the payment is added to your account as credit and later deducted from your upcoming subscription fee.
Special cases: Refund by bank transfer
What should I do if my company fully or partially covers my membership and the cashback amount cannot be deducted automatically?
If your company pays for all or part of your membership (meaning your monthly fee is lower than the entry price or your membership is free), we won’t be able to deduct the amount automatically. Therefore, please send us your payment receipt along with your IBAN to cashback@urbansportsclub.com so we can process the refund via bank transfer.
What happens to my cashback if my membership is in the process of being canceled?
If your membership is about to be canceled, we won’t be able to deduct the entry cost from future fees. In this case, please send us a message at cashback@urbansportsclub.com to request a refund via bank transfer. Don’t forget to include your IBAN.