A no-show occurs when you make a binding booking and do not attend and also don't cancel your booking, meaning another member was not able to take your spot. This is unfair as there is a strict limit on the number of participants per course. To ensure fair play and to avoid putting pressure on our partners we charge a no-show fee of 13€ per no-show.
We also outline this policy in our terms and conditions you agreed to upon sign up.
if you did not attend a binding booking you will get 13 € added to your next membership fee and we will inform you by email.
To avoid this happening please make sure you always check in before the class via the QR code at the partner. We send you a reminder one day before the class so if you cannot attend make sure you cancel your booking in the app directly.