You can cancel your membership yourself by scrolling to the bottom of the page after you log into urbansportsclub.com and go to “your account”. At the bottom of the page you will “cancel membership”.
M-, L- and XL-memberships (including PRO memberships): You need to give one month’s notice before your cancellation request comes into effect. This means there is always one final paid membership month to come after you request to cancel.
S-Membership: You need to give three months notice before your cancellation comes into effect, meaning three more membership fees will be debited after your cancellation request.
If you cannot cancel your membership via your profile as explained above, this is due to your type of contract.
There are different types of contracts that our cooperating companies can choose for. Depending on the type of contract, the contract length of the members can vary.
To cancel your membership please send a message by using our contact form with the subject line “Cancellation of my company membership” stating your name, your membership number and the desired cancellation date.
If our reply takes a little while, don't worry: it is always the date of receipt of an email that counts, not when we read it.