Here's what to do if you encounter any of the following problems during check-in:
A black screen appears when you try to scan the QR code
Go to the general settings in your phone, scroll down until you see the USC app and give permission to access the camera. Now reopen the app and you should be able to scan the QR code.
The app is very slow and/or stalls
Make sure there’s a reliable internet connection. Also, check if you have the latest version of the app (open the App Store or Google Play) and run an update if necessary.
An error message is displayed
Make sure that your membership is active - log in to our website and have a look at the information next to your profile photo:
You can only check in if your status is set to "active".
If your membership is active, ensure that your membership tariff enables you to check in with the partner of your choice and your monthly visit limit has not been exceeded.
This information can be found in the partner profile:
Please note: The limits do not refer to your membership month, but to the calendar month. More about this can be found here: How are my check in limits calculated?
With a PRO membership, your check-in is limited to once per day. If you’re not sure whether you’re a PRO member, you can check this next to your profile picture by login in to our website.
You haven’t received a link for your live (online) class
If you haven't received an email, the link can also be found in your profile when you open your schedule. By clicking on " Check in to livestream" you will join the class right away. More information about this can be found here.
Please note: if this button is not visible shortly before the class begins, please check if the activity is actually a live class and not an on-site activity. Online classes are marked with the orange tag "Live".