You can hand in the cancellation yourself. In this case, please note that you need to request your cancellation up to three days before the end of your billing cycle.
Retroactive cancellations are not possible even in case of company resignation, if we receive the notice after this date.
If the initial contract length of your membership is of 12 months, but you are leaving the company or insurance before that date, they either need to cancel your membership for you from their company portal or you need to send us proof of your leave with the exit date in order for your membership to be cancelled before the due date.