Normally, when you try to book a class or scan the QR code of a partner in a country where you will be using your membership for the first time, our app will show a pop-up window for you to accept the Terms and Conditions. However, it could be that this feature is not available in the version of the app you are using or there is a technical glitch.
So before visiting a partner venue in a country outside where you have registered, we recommend reserving the class of the partner you wish to visit through the app first.
In case you do not need to make a reservation, then please do the following to approve the Terms and Conditions before checking in:
- Open your Urban Sports Club App and try to book an online course from our offer in the country you are in, only to get a “pop-up window” asking you to approve the Terms & Conditions. You are not required to complete the booking or to attend this course.
- If the pop-up window does not appear when you try to book via the app, please try logging in to your account from our website.
Once you approve the Terms & Conditions, your app will work without any problems and you will be able to check-in by scanning the QR code of the partner venue you want to visit.
Please note that some corporate members, in Germany and Austria, cannot use their membership in another country. They need to buy a Euroaccess so they can enjoy their membership in other countries. For more information, read this article.