You can download your invoices dated from 19 December 2022 onwards by accessing: "Your account">> scrolling down to "Payment">> clicking on "Payment history".
If you have a membership in Portugal, you can download your invoices dated from 1 January 2023.
Don't forget to confirm that you have the correct information in your profile through our website.
If you are a member outside Germany and France, you can add your tax number or ID in the same option:
If there are different documents issued for a single invoice, they will be visible in the "Payment History" for that particular invoice.
If for instance one of your invoices was issued with an incorrect value, we will have to cancel it and recreate it, so you will be able to download the proof of cancellation for the incorrect invoice and of course, the correct invoice.
If you need an invoice correction or invoice for a payment done before 19/12/2022, please contact us by filling in our contact form, selecting as contact reason: Managing my membership > Payment/Billing >> I would like to request an invoice.
Example of an invoice request:
You only need to contact us once, as invoices dated after 19/12/2022 or from 01/01/2023 - Portugal, can be downloaded from your payment history.
Please note that we cannot provide you with an invoice in your employer's name, as your membership is private, and thus the invoice can only be issued in your name and your ID or tax number.
If your employer is interested in financing your sports activities, you can invite them to check out our offer for companies at https://en.corporate.urbansportsclub.com/
Deadline for sending your invoice:
Your invoice should be sent within two weeks after you have made your request.