You have the right to withdraw your contract within 14 days after you have signed up with Urban Sports Club.
To request the revocation, please open a ticket in our Help Center and select: Manage my membership >> Membership Cancellation >> "I would like to revoke my membership" as contact reason.
Please note that revocation means that your membership will be terminated immediately, and you will receive a full refund of your first membership fee in case you have not done any check-ins and/or "no-shows".
A no-show means that you did not show up for a class and for this we have to pay our partner. For more information please check this article in our Help Center: Bindingly booked classes, cancellations and no shows.
If you have used your membership in the first 14 days, which means you have check-ins and/or no-shows, according to our Terms and Conditions, we reserve the right to deduct €15 from the total refund for each check-in and/or no-show you have on your account at the time of requesting the revocation.
What is the difference between a revocation and a cancellation?
The difference between a revocation and a cancellation is that the revocation will be effective immediately, i.e. if you request the revocation of your contract, and you are within 14 days, your subscription will be terminated immediately.
By requesting cancellation in accordance with our cancellation policy, your membership will be ended on your next subscription month. To request a cancellation, simply login to "Your account" and scroll down to the "Cancellation" option. For more information, please see our Help Centre: How can I cancel my membership?