Information for members
Interfit
- I am an Interfit customer. When can I switch to Urban Sports Club?
- What are the benefits of Urban Sports Club membership and what do I need the app for? Until when do I have to change?
- Do I need to cancel my Interfit membership to use Urban Sports Club?
- Can I use all Urban Sports Club venues with my Interfit membership?
- Can I continue to use my Interfit membership card?
- Where can I see an overview of all Interfit and Urban Sports Club partner locations?
About Urban Sports Club
Becoming a member and your member profile
- How can I become a member of Urban Sports Club?
- Are there different membership plans at Urban Sports Club?
- How long does the contract last?
- How can I test the membership for one month only?
- Are there any extra costs or fees in addition to the membership fee?
- Is my membership month the same as the calendar month?
The Urban Sports Club App
- Why do I need the Urban Sports Club app?
- What other functionailty does my smartphone need, to ensure the app works?
- How can I download the Urban Sports Club app?
- What do I have to do before I can use the app?
- Where can I upload a profile picture?
- Where can I check in with the app?
Book and schedule classes
Urban Sports Club partner studios
- Do you have an overview of all the partners and if so, where can I find it?
- Do I have make a booking at the partner studio before my visit?
- How do Urban Sports Club partner studios know that I am a member?
- What do I need on my profile so that I can check in?
- Are there certain requirements to do sports at your partner studios?
- The studio near me is not a part of the Urban Sports Club partner network yet. Who do I send my recommendation to?
Company sports
- Is my company already a corporate client with Urban Sports Club?
- How can my company join the corporate client program?
- What are the advantages of being a corporate client?
- Do corporate clients have the same conditions as private members?
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- When does my membership month begin as a corporate client?
Member referral scheme and other discounts
- Do you offer discounts for members with a disability, students and members of the press?
- How can I refer members to Urban Sports Club ?
- Can I combine my discount being referred with another discount?
- What happens when the referrer or the new member is on pause when the third payment is due to take place?
- What happens if I have a discount and I want to pause my membership?
Change, pause or cancel membership
- Can I change my membership plan at any time?
- Can I pause my membership and how do I do it?
- Will I have access to my profile settings and be able to schedule activities whilst on pause?
- What happens if I sign up with a promotion but I'm on pause when I should recieve the discount?
- My membership is currently on pause. What happens if I want to resume my membership earlier than planned?
- Can I cancel while my account is on pause?
Payment and Billing
- What does my payment information include?
- What payment options are available?
- When will my membership fee be charged?
- Where can I change my payment details?
- What happens if Urban Sports Club is unable to charge me?
- Why was my I charged one cent after registering with direct debit as my payment method?