Information for members
Interfit
About Urban Sports Club
Becoming a member and your member profile
- What is the difference between the S, M, L and XL membership?
- Do you have an overview of all the partners and if so, where can I find it?
- How long does the contract last?
- How can I test the membership for one month only?
- Are there any extra costs or fees in addition to the membership fee?
- Is my membership month the same as the calendar month?
The Urban Sports Club App
- How do I change the area I am searching in in the app?
- How do I filter for a specific start time for activities?
- Something is not working in the App. What should I do now?
- What can I do in the app?
- How do I change the area I am searching in in the new app?
- How can I reset my password?
Book and schedule classes
Urban Sports Club partner studios
- How does a cashback check in work?
- Do I need to make a booking before I can check in?
- How do Urban Sports Club partner studios know that I am a member?
- What do I need on my profile so that I can check in?
- Are there certain requirements to do sports at your partner studios?
- I did not attend a class for which I had made a binding booking for. What is the consequence?
Company sports
- Is my company already a corporate client with Urban Sports Club?
- How can my company join the corporate client program?
- What are the advantages of being a corporate client?
- Do corporate clients have the same conditions as private members?
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- When does my membership month begin as a corporate client?
Member referral scheme and other discounts
- Free Trial
- How can I buy a gift voucher?
- Do you offer discounts for members with a disability, students and members of the press?
- How can I refer members to Urban Sports Club ?
- Is it possible to combine discounts?
- What happens when the referrer or the new member is on pause when the third payment is due to take place?
Change, pause or cancel membership
- How can I stay on pause after the Covid-pause ends?
- How can I access my membership profile?
- How can I reactivate my membership?
- How can I up- or downgrade my membership?
- How can I pause my membership?
- Will I have access to my profile settings and be able to schedule activities whilst on pause?
Payment and Billing
- Why have I received a no-show invoice?
- What payment data does Urban Sports Club store?
- What payment options are available?
- When will my membership fee be charged?
- Where can I change my payment details?
- What happens if Urban Sports Club is unable to charge me?