Information for members
Getting started
- In Which Countries Is Urban Sports Club Available?
- How do I register to Urban Sports Club?
- Who are we?
- I'm new at Urban Sports Club
- Can I use my membership in all the Urban Sports Club cities?
- What is the minimum age for an Urban Sports Club membership?
About our memberships
- How do I get a membership confirmation for my health insurance?
- New Membership Plan Names
- What are the prices of our private memberships?
- Annual Membership
- What is the difference between the S, M, L and XL membership?
- How do I know what type of membership, plan and contract I have?
Booking, checking in, visit and check-in limits
- What happens to unused check-ins ?
- How to check in at a partner venue?
- What do I need on my profile so that I can check in?
- Do I need to make a booking before I can check in?
- I can't check in
- What are visit limits and how do they work?
No Shows and Late Cancellations Fees
- Understanding Late Cancellations, No-Shows, and Fees
- I can't attend to a class I booked
- What happens if I forget to check in?
- Is there a fee for a no-show or late cancellation of an online class?
- How to know the class for which I was charged a Late Cancellation?
- How to know the class for which I was charged a No-Show?
Change plan, pause or cancel membership
Technical questions
- How can I change my check-in city?
- Can I use the app on different devices?
- How can I reset my password?
- I don't receive any emails, what can I do?
- Where can I change my payment details?
- How can I change my Urban Sports Club region?
The Urban Sports Club App
- How can I access my membership profile?
- How can I check in in another country?
- How can I download the Urban Sports Club app?
- How can I search in the app?
- How do I allow the app to access my camera?
- How do I know which version of the app I’m using?
Corporate Memberships
- App Catalog – your free access to digital wellbeing apps
- Can I keep my corporate membership if my new employer also offers Urban Sports Club?
- Do corporate members have the same conditions as private members?
- Does my company offers Urban Sports Club?
- Does my employer need to confirm my access to a subsidized membership with Urban Sports Club?
- EuroAccess
Partner studios
Live (online) classes
Payment and Billing
- How can I change my billing date?
- How does the cashback system work?
- How to request an invoice?
- My membership is suspended, how can I reactivate it?
- What payment data does Urban Sports Club store?
- What payment options are available?
Discounts and gift vouchers
- Free Trial
- Can I invite a guest to train with my membership?
- Do you offer a discount for couples or families?
- Do you offer a discount for students?
- Do you offer discounts for members with a disability and members of the press?
- How Can I Add a Discount During Signup?