Information for members
COVID-19
- Can I get a discount during my local lockdown? (Germany only)
- How can I cancel my membership when I am on my COVID pause? (Germany, France, Italy and Belgium only)
- How can I stay on pause after the Covid-pause ends? (Does not apply to FIXED corporate members)
- How is Covid Pause compensation worked out?
- I want to pause my membership due to COVID-related closures of all my local partners
- My local sports venues have been closed due to COVID (Germany, France, Belgium and Italy only), what do I do?
Interfit
About Urban Sports Club
Becoming a member and your member profile
- Can I use my membership in all the Urban Sports Club cities?
- Do you have an overview of all the partners and if so, where can I find it?
- How are my check in limits calculated?
- How can I test the membership for one month only?
- How long does the contract last?
- I don't receive any emails, what can I do?
The Urban Sports Club App
- How can I check in?
- How can I download the Urban Sports Club app?
- How can I reset my password?
- What do I need to check before my first check in?
- Where can I check in with the app?
- Where can I upload a profile picture?
Book and schedule classes
Urban Sports Club partner studios
- Are there certain requirements to do sports at your partner studios?
- Do I need to make a booking before I can check in?
- How do Urban Sports Club partner studios know that I am a member?
- How does a cashback check in work?
- I made a binding booking, but I am unable to keep it - what should I do?
- What do I need on my profile so that I can check in?
Company sports
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- Is my company already a corporate client with Urban Sports Club?
- Do corporate clients have the same conditions as private members?
- How can I cancel my corporate membership?
- How can I change to the company conditions of my employer if I already have an existing membership?
- How can my company join the corporate client program?
Member referral scheme and other discounts
- Do you offer discounts for members with a disability, students and members of the press?
- Free Trial
- How can I buy a gift voucher?
- How can I refer members to Urban Sports Club ?
- Is it possible to combine discounts?
- What happens if I have a discount and I want to pause my membership?
Change, pause or cancel membership
- How can I up- or downgrade my membership?
- How can I access my membership profile?
- How can I cancel my membership?
- How can I change my Urban Sports Club region?
- How can I end or alter my pause?
- How can I pause my membership?
Payment and Billing
- What happens if Urban Sports Club is unable to charge me?
- What payment data does Urban Sports Club store?
- What payment options are available?
- When will my membership fee be charged?
- Where can I change my payment details?
- Why was my account charged one cent after registering with direct debit as my payment method?