Information for members
Getting started
The Urban Sports Club App
- How can I check in in another country?
- How can I check in?
- How can I download the Urban Sports Club app?
- How can I search in the app?
- What do I need to use the app?
- Where can I check in with the app?
Booking, check-in and limits
- Bindingly booked classes, cancellations and no shows
- How are my visit limits calculated?
- What are plus check-ins?
- M and L memberships: How to calculate the check-in limits and differences with the monthly visit limits per partner?
- Do I need to make a booking before I can check in?
- What happens if I have reached the check-in limit with a partner?
Technical questions
- Can I use the app on different devices?
- I can't check in
- How can I reset my password?
- I don't receive any emails, what can I do?
- Where can I change my payment details?
- How can I change my Urban Sports Club region?
Change, pause or cancel membership
- How can I up- or downgrade my membership?
- How can I cancel my membership?
- How can I end or alter my pause?
- How can I pause my membership?
- How can I reactivate my membership?
- How do I revoke my contract?
Live (online) classes
Partner studios
Discounts and gift vouchers
- Do you offer a discount for students?
- Do you offer discounts for members with a disability and members of the press?
- How can I add a discount on sign up?
- How can I refer members to Urban Sports Club ?
- How do I redeem/buy a gift card?
- Is it possible to combine discounts?
About our memberships
Company sports
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- Is my company already a corporate client with Urban Sports Club?
- Do corporate members have the same conditions as private members?
- How can I cancel my corporate membership?
- How can I change to company conditions if I already have an existing membership?
- How can my company join the corporate client program?