Information for members
Getting started
About our memberships
- How do I get a membership confirmation for my health insurance?
- What are the prices of our private memberships?
- Annual Membership
- What is the difference between the S, M, L and XL membership?
- How do I know what type of membership, plan and contract I have?
- How long does the contract last?
Booking, checking in, visit and check-in limits
- Do I need to make a booking before I can check in?
- How can I check in?
- I can't check in
- What do I need on my profile so that I can check in?
- What are visit limits and how do they work?
- Where can I find the visit limits with a partner?
No Shows and Late Cancellations Fees
- Understanding Late Cancellations, No-Shows, and Fees
- I can't attend to a class I booked
- What happens if I forget to check in?
- Is there a fee for a no-show or late cancellation of an online class?
- How to know the class for which I was charged a Late Cancellation?
- How to know the class for which I was charged a No-Show?
Change plan, pause or cancel membership
- EuroAccess
- How can I up- or downgrade my membership?
- How can I cancel my membership?
- How can I end or alter my pause?
- How can I keep the current price of my membership and not be affected by the price increase?
- How can I pause my membership?
Technical questions
The Urban Sports Club App
- How can I access my membership profile?
- How can I check in in another country?
- How can I download the Urban Sports Club app?
- How can I search in the app?
- What do I need to use the app?
- Where can I check in with the app?
Corporate Memberships
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- 7Mind Partnership
- App Catalog
- Do corporate members have the same conditions as private members?
- Does my company offers Urban Sports Club?
- How can I cancel my corporate membership?
Partner studios
Live (online) classes
Payment and Billing
Discounts and gift vouchers
- Free Trial in Paris 🇫🇷
- Can I invite a guest to train with my membership?
- Do you offer a discount for students?
- Do you offer discounts for members with a disability and members of the press?
- How can I add a discount on sign up?
- How can I refer members to Urban Sports Club ?