Information for members
COVID-19
- Can I get a discount during my local lockdown? (Germany only)
- How can I cancel my membership when I am on my COVID pause?
- How can I stay on pause after the Covid-pause ends? (Does corporate 12-month contracts)
- How is Covid Pause compensation worked out?
- I want to pause my membership due to COVID-related closures of all my local partners
- My local sports venues have been closed due to COVID (Germany, France, Belgium and Italy only), what do I do?
Live (online) classes
Getting started
Technical questions
Booking, check-in and limits
Change, pause or cancel membership
- How can I up- or downgrade my membership?
- How can I cancel my membership?
- How can I end or alter my pause?
- How can I pause my membership?
- How can I reactivate my membership?
- What happens if I am on pause when I should receive a discount?
Partner studios
The Urban Sports Club App
Discounts and gift vouchers
- Do you offer discounts for members with a disability, students and members of the press?
- Free Trial
- How can I buy a gift voucher?
- How can I refer members to Urban Sports Club ?
- Is it possible to combine discounts?
- What happens if I have a discount and I want to pause my membership?
About our memberships
Company sports
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- Is my company already a corporate client with Urban Sports Club?
- Do corporate clients have the same conditions as private members?
- How can I cancel my corporate membership?
- How can I change to the company conditions of my employer if I already have an existing membership?
- How can my company join the corporate client program?