Information for members
About Urban Sports Club
Becoming a member and your member profile
- How can I become a member of Urban Sports Club?
- Are there different membership plans within Urban Sports Club?
- How long does the contract last?
- How can I test the membership for one month only?
- Apart from my membership fee, are there additional costs?
- Is my membership month the same as the calendar month?
The Urban Sports Club App
- Why do I need the Urban Sports Club app?
- What other functionailty does my smartphone need, to ensure the app works?
- How can I download the Urban Sports Club app?
- What do I have to do before I can use the app?
- Where can I upload a profile picture?
- Where can I check in with the app?
Book and schedule classes
Urban Sports Club partner studios
- Do you have an overview of all the partners and if so, where can I find it?
- Do I have make a booking at the partner studio before my visit?
- How do Urban Sports Club partner studios know that I am a member?
- What do I need on my profile so that I can log in?
- Are there certain requirements to do sports at your partner studios?
- The studio near me is not a part of the Urban Sports Club partner network yet. Who do I send my recommendation to?
Company sports
- Is my company already a corporate client with Urban Sports Club?
- How can my company join the corporate client program?
- What are the advantages of being a corporate client with Urban Sports Club?
- Do corporate clients have the same conditions as private members?
- Does my employer need to confirm my registration with Urban Sports Club?
- When does my membership month begin as a corporate client?
Member referral scheme and other discounts
- Do you offer discounts for members with a disability, students and members of the press?
- How do I benefit from referring members?
- How can I refer members to Urban Sports Club ?
- Can I combine my discount being referred with another discount?
- What happens when the referrer or the new member are in a pause at the time of the third payment?
- What happens if I have a discount and I want to pause my membership?
Change, pause or cancel membership
- Can I change my membership plan at any time?
- Can I pause my membership and how do I do it?
- Will I have access to my profile settings and be able to schedule activities whilst on pause?
- What happens if I sign up with a promotion but I'm on pause when I should recieve the discount?
- Can I unpause at any time?
- Can I cancel whilst on pause?
Payment and Billing
- What payment options are available?
- When will my membership fee be charged?
- Where can I change my payment details?
- What happens if Urban Sports Club can't collect my membership fee?
- How do chargebacks work?
- Why was 1 cent deducted from my bank account after my registration when I choose SEPA payment?