Information for members
Getting started
Booking, check-in and limits
- What is "Extra" Plan?
- How can I check in?
- I can't check in
- How does the waitlist function work?
- How many check-ins do I have left?
- How to calculate the check-in limits and differences with the monthly visit limits per partner?
No Shows and Late Cancellations Fees
The Urban Sports Club App
- How can I check in in another country?
- How can I download the Urban Sports Club app?
- How can I search in the app?
- What do I need to use the app?
- Where can I check in with the app?
- Which phones and operating systems are supported by the app?
Technical questions
Change, pause or cancel membership
- How can I up- or downgrade my membership?
- How can I cancel my membership?
- How can I end or alter my pause?
- How can I pause my membership?
- How can I reactivate my membership?
- How do I revoke my contract?
Live (online) classes
Partner studios
Discounts and gift vouchers
- Do you offer a discount for students?
- Do you offer discounts for members with a disability and members of the press?
- How can I add a discount on sign up?
- How can I refer members to Urban Sports Club ?
- How do I redeem/buy a gift card?
- Is it possible to combine discounts?
About our memberships
- How do I get a membership confirmation for my health insurance?
- New 1 check in per day cap for private memberships in Germany
- Annual Membership
- How can I access my membership profile?
- What is the difference between the S, M, L and XL membership?
- How long does the contract last?
Company sports
- Does my employer need to confirm I have access to a subsidized membership with Urban Sports Club?
- Is my company already a corporate client with Urban Sports Club?
- Do corporate members have the same conditions as private members?
- How can I cancel my corporate membership?
- How can I change to company conditions if I already have an existing membership?
- How can my company join the corporate client program?